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Internet and Network FAQs

General IT FAQs

Security and Protection FAQs

ResCom FAQs

Internet and Network

What is UWEC's policy on file sharing?

UW-Eau Claire takes copyright issues seriously, and we have implemented a copyright policy.

Both the RIAA and the MPAA have stepped up their search for illegally obtained media, and users must be aware of the legal action they potentially face.

Many people see unauthorized media downloading as harmless or do not fully understand its consequences. Illegal downloading presents a serious issue on college campuses and can be costly to the university in terms of resources, such as excessive use of bandwidth and time spent on responding to infringement notices. The easiest way to avoid these problems is to not share or serve out copyrighted files with any Peer-to-Peer software or allow other users to download files from your computer.

UW-Eau Cliare anticipates that we may receive subpoenas requiring that we identify persons alleged to be responsible for RIAA copyright violations on this campus. Under federal law, the identities of students using the University's computer networks are not public information. However, should an organization's request for a subpoena be granted and if the individuals involved are students, the University would be obligated to give the students notice before their identities were made known. This notification would allow the students an opportunity to object to the subpoena.

When notifications of copyright violations are received from recognized groups, such as the Recording Industry Association of America's (RIAA), the registered owner of the computer will be notified. Access to the network will be removed for 14 days. After 14 days, if the offending material has been removed, the computer will be allowed back on the network. The appeal process is through the Dean of Students.

A second violation will result in the computer being banned from the network for 28 days. After 28 days, if the offending material has been removed, the computer will be allowed back on the network.

A third violation will result in the computer being banned for a semester. In addition, the user will be required to meet with the Dean of Students. Disciplinary action may be taken at that time.

Inexpensive legal advice on this matter can be found with our Campus Lawyer who is available once a week on campus to help students.

What to do?

Do not download or share out copyrighted files with any Peer-to-Peer software or allow other users to download files from your computer. Most all Peer-to-Peer software such as LimeWire, FrostWire, BearShare, BitTorrent, etc., can introduce malicious software onto your computer, share out your legally owned media without your knowledge, and massively reduce the amount of network bandwidth available for everyone on campus.

How do I get my Internet connection working?

Please see our Getting Connected page.

How do I get an additional Ethernet port activated in my room?

For dorms on campus please see our Ports page. For Haymarket Landing and the Priory, we currently do not offer port activations

How can I filter spam in my email account?

A new anti-spam product called Intelligent Messaging Filter using Exchange's junk email folders is available for your UWEC email account. Use the following steps to enable the filter:

  1. Log on to Webmail
  2. Click "Options" near the upper right corner
  3. Click "See All Options..."
  4. Click "Block or Allow" on the left side menu
  5. In the "Junk E-Mail Settings" section, select "Automatically filter junk e-mail"
  6. Click "Save" on the bottom right
There is also additional information on spam filtering if you use Microsoft Outlook.

Why am I banned from the network?

Copyright Violations

The most common reason people are banned from the UWEC network is due to copyright violation complaints. Per Copyright Policy, if UWEC is contacted by a copyright owner with proof that a UWEC network user has downloaded their material illegally, that user will be banned from the network for a period of time. To avoid being banned, be sure to uninstall any peer-to-peer software (such as BitTorrent as LimeWire). The University of Chicago's Networking Services and Information Technologies department has online instructions for disabling peer-to-peer file sharing. You may also check the Campus Downloading informational site on how to obtain media legally.

Compromised By Malware

Another reason for getting banned is having a computer compromised by malware. This means your registered computer is either compromised by a virus, spyware, or other malware that is causing problems on the UWEC network. It may also be banned for excessive network bandwidth usage, such as serving out large amounts of data. To avoid being banned, be sure to protect your computer. If you need assistance in cleaning up any malware or disabling file sharing software, contact the ResCom Help Desk.

How do I set up my router?

Can I Use a Wireless Router?

As of August 2013, all student rooms in the residence halls, as well as lobbies, lounges, and common areas are covered for wireless Internet access on the UWECwireless network. Please do not set up personally owned wireless routers or access points in your room. Doing so could interfere with UW-Eau Claire's wireless Internet.

To access the "UWEC" campus wireless network, no network registration is required. Please visit our Getting Connected page for more information on how to connect to the campus wirless network or contact the ResCom Help Desk.

How do I get my game console or other device online?

Please see our Getting Connected page.

General IT

Where can I find information about cable in my dorm?

Information on the channel lineup and getting your tv connected can be found here. If you need to buy a QAM tuner for your tv we recommend this.

Where can I checkout a laptop or digital camera?

Laptops and digital cameras can be checked out at the McIntyre Library, you can find more information about equipment checkout here

Should I buy a laptop or a desktop?

Laptops are typically recommended for most students, as some classes/departments require one. However there are pros and cons to the ownership of desktops and laptops







What kind of software and hardware discounts are available?

Microsoft Office

The university currently offers all students an Office 365 subscription. Office 365 gives students access to the most recent version of Office products, more information can be found here

Software Purchases

Discounted software such as Adobe products, Office and Windows and Macintosh Operating Systems are available through Wisconsin Integrated Software Catalog.

Computer Purchases

We cannot make specific purchasing recommendations, however Dell now offers up to a 7% educational discount on any UWEC Faculty/Staff/Student personal purchases. Apple also offers academic discounts for UWEC Faculty/Staff/Student personal purchases.

What are the laptop requirements for the College of Business?

The College of Business requires students to provide their own laptop computer for certain classes. You may find more information about the laptop specification requirements, as well as other details at the College of Business's Laptop Requirement webpage.

ResCom can provide technical support for your computer. Specific questions regarding the College of Business laptop requirement are best handled by the College of Business Laptop Tech Support group at

How do I map a network drive to my computer?

What are Network Drives? If you are looking to connect to a network drive, please consult the walk-throughs below.

Mapping Network Drives On Campus Mapping Network Drives Off Campus

What are UWEC's Computer and Network Usage Guidelines?


Where can I find UWEC's Network and Computer Maintenance Schedule?


Security and Protection

What is the password policy?


What is my password?

How do I change my password?

How do I get or change my PIN?

UW-Eau Claire Initial Passwords

As a new student, you received an envelope with your permanent UW-Eau Claire username and PIN. If you were given a temporary numeric username and password that allowed you to access the MyBlugold CampS admission site, this new username and password will replace those initial credentials. The following pieces of information are the keys to accessing technology resources at UW-Eau Claire:

Default Passwords

All UW-Eau Claire users start out with a default password. Default passwords have a lowercase uwec then a ? question mark and then your PIN. The default password follows this format:


The #### in the password is your PIN. For example, if your UW-Eau Claire PIN was 1234, then your default password would be:


Please remember to change your password as soon as you can from this default format.

Changing Your Password

Changing your password affects your email password and university logon password. Choose a password you will remember, since it will give you access to everything at UW-Eau Claire, including the registration system, financial info, and email.

Valid passwords will have to meet these minimum requirements:

**Please Note: All users will be required to change their password at least once per year.

Resetting Your Password to Default

Resetting your university logon password changes your password to lowercase uwec and a ? question mark and then your UWEC PIN with no spaces. Example: uwec?1234

To reset your password, go to the users website, choose the "Reset…" option and follow the instructions. You'll need to know your Username, Blugold Card ID, and PIN. Once reset, the password will revert to uwec? + your PIN.

Please remember to change your password as soon as you can from this default format.

Changing Your PIN

You can change your PIN through the MyBlugold system. You'll need to know your Username, existing password, and current PIN.

Lost or Forgotten Username, Blugold Card ID or PIN

What should I know about virus protection?

What should I know about spyware/malware protection?

What should I know about updates for my operating system?

What should I know about peer-to-peer file sharing?

Due to the large volume of computers on campus, malicious software can circulate with ease throughout the network. In an effort to keep computers protected and clean, the university requires all students to take the following steps before plugging into the campus network.

Anti-Virus Software

All student-owned computers must have some type of working and updated anti-virus software loaded on their computer. Students should keep their anti-virus software up-to-date, and scan their computers regularly.

In addition to the various purchasable, subscription-based anti-virus products, there are a number of very good free products. We recommend Panda Cloud Antivirus, AVG Free, and Avast Home Edition as good free alternatives.

Operating System Updates

Make sure you have all the latest updates installed for your operating system. Windows users can visit to to check for updates. Mac users can update by clicking the Apple button, and then Software Update.


Spyware is the name given to malicious software that is used to spy on your computer activity. This software can be used to steal your passwords and other private information. Software like LimeWire, FrostWire, BitTorrent, and Kazaa, as well as other software like BonziBuddy, WeatherBug, Webshots, etc cause harm to your computer by installing spyware, allowing for malicious software to be easily placed on your computer, or slowing your computer down by taking up resources.


A firewall helps protect your computer from intruders who may try to make your computer crash or even steal personal information such as passwords or credit card numbers. You should make sure you have a firewall installed and turned on.

Windows 7, Windows Vista, and Windows XP come with Windows Firewall, which is automatically turned on. Mac OS X comes with OS X Firewall, which is also automatically turned on.

Peer to Peer File Sharing

Peer-to-Peer software (such as LimeWire, FrostWire, BitTorrent, etc) are programs that allow you to exchange files with other people using the software. In the vast majority of situations, these programs are used for illegal downloading. These programs also make it easy for malicious software to get uploaded onto your computer without you even knowing. It is not recommended that you install any of these programs. If you do, however, have them installed, you should disable sharing files out.

Both the RIAA and the MPAA have stepped up their search of illegally obtained media and students must be aware of the legal action they potentially face. The University of Chicago's Networking Services and Information Technologies department has online instructions for disabling peer-to-peer file sharing. To avoid any possible legal trouble, please use a legal source for online content. EDUCAUSE maintains a comprehensive list of legal sources of online content.

Back Your Files Up

To reduce the chance of losing your work, be sure to save important files in at least two locations. Rather than just saving your work on your personal computer, you should also save it in another place as well. A good secondary place to save your school work is your university H: drive. For personal files, such as pictures, videos, and music, we recommend you use an external hard drive.


What does ResCom support?

The ResCom Help Desk is UW-Eau Claire's support team for the computing and networking infrastructure within Housing & Residence Life.

The ResCom Help Desk provides free troubleshooting for your personal computer’s Internet connection in your dorm room. We also may check for and clean any security and virus exploits as well as spyware on your computer.

However due to UWEC liability issues, ResCom cannot physically install or support other hardware (ex: printers) or software installations or troubleshooting issues for you.

How do I get in contact with ResCom?

Please see our contact page