RESCOM SUPPORT - GETTING CONNECTED
Follow this guide to get your computer connected to the campus network and the Internet.
Before You Connect
Before your connect your computer to the campus network, be sure you have all of the following:
- Install the latest Operating System updates
- Windows Updates can be found at www.windowsupdate.com.
- Mac OS updates can be found under the Apple menu, by selecting 'Software Update'
- Be sure you have active and up-to-date anti-virus and anti-spyware protection. For more information on computer security, please visit our protect your computer page.
- If you are connecting to the wired network, have an Ethernet cable ready to plug into the network. You can purchase a 25-foot Ethernet cable from your Residence Hall's Front Desk for $8.00.
- If you are connecting to the wireless network, make sure your wireless network card is enabled.
- If you are connecting in the hotels, please follow the Hotel Connection Guide.
Plugging in to the Wired Network
Your computer is now ready to be connected. First, Shut off your computer. Next, plug your Ethernet cable into your computer and into an odd-numbered port on the wall. Only the odd-numbered ports are activated automatically. Start your computer up.
Most rooms have either four Ethernet ports on a single wall jack or two separate wall jacks, each containing two Ethernet ports. All odd-numbered ports are already activated and ready for use throughout all residence halls. The even-numbered ports are disabled unless there is an activation request. There are, however, a few exceptions:
- Putnam Hall: Putnam Hall has only two ports per room; thus both ports 1 and 2 are activated.
- Chancellors Hall: Room A has ports 1 and 2, Room B has ports 3 and 4, Room C has ports 5 and 6, and Room D has ports 7 and 8. Only the odd-number ports are pre-activated. There are no Ethernet port in the common living room.
If you require additional ports, you can request that an even-numbered port be activated from the Port Activation page.
Connecting to the Wireless Network
Your computer is now ready to be connected. Find the wireless broadcast (SSID) named UWECreshall and connect to it. For more specific instructions, please visit the LTS Connecting to the Wireless Network page or contact ResCom.
Before you can get on the Internet, however, you must register your computer with the university. Once your computer is up and running, open your web browser and navigate to https://networking.uwec.edu/. If you attempt to go to any other site, you should be redirected to this site regardless.
Once you are on the network registration site, just enter your UWEC username and password and click the agreement button if you agree. After clicking the agreement button, you must restart your computer. You will not have Internet access until your computer has been fully restarted.
After your computer has restarted, you will be able to connect to and use the internet on campus. It is your responsibility to abide by this agreement and the University Computer and Network Guidelines. You must keep your registered computer updated and secure. If it becomes infected or compromised, it can be banned or removed from the network until the problem is resolved.
Registering Non-Computer Devices
To register a non-web browsing device (on campus only), such as a videogame console, media player, etc., go to the network registration page at https://networking.uwec.edu/. Click "MAC Registration," type in the device's MAC address, and click the agreement button if you agree. You must turn your device off entirely and then turn it back on before it will work online.
Check out our Device Registration page for more information on network registration.
If your Internet connection is not working, please try the following steps:
- Restart your computer or device. Power it all the way down, leave it off for several seconds, and then turn it back on.
- Check that the Ethernet cable is plugged into an odd-numbered port labeled on a sticker on the wall jack.
- Look for a "link light" on your Ethernet (network) card on your computer. If there is no light, either the network card is not configured correctly or the Ethernet cable may be bad.
- Try plugging into another odd-numbered port in your room.
- Try using a different Ethernet cable.