RESCOM SUPPORT - GETTING CONNECTED

Follow this guide to get your device connected to the campus network and the Internet.

Before You Connect

Before your connect your device to the campus wired or wireless network, be sure you have all of the following:

  • Operating System Updates:
    • IOS, Android system updated on all mobile devices.
    • Windows updates can be found at www.windowsupdate.com.
    • Mac OS updates can be found under the Apple menu, by selecting 'Software Update'
  • Anti-Virus/Spyware Protection
    • Be sure you have active and up-to-date anti-virus and anti-spyware protection. For more information on computer security, please visit our protect your computer page.

    Wired Connections   |    Wireless Connections    |   Basic Troubleshooting

    Connecting to the Wired Network

    Ethernet Cables are needed if you are connecting to the wired network. If you do not own one, you can purchase a 25-foot Ethernet cable from your Residence Hall's Front Desk for $8.00.

    To connect to a wired Ethernet port in your residence hall room, it must first be activated. To request to get an Ethernet port activated in your room, please fill out the Port Activation Request Form. This can be done at any time, even before you move in.

    Most rooms have either four Ethernet ports on a single wall jack or two separate wall jacks, each containing two Ethernet ports. There are, however, a few exceptions:

    • Putnam Hall: Putnam Hall has only two ports per room.
    • Chancellors Hall: Each bedroom has 2 ports. Room A has ports 1 and 2, room B has ports 3 and 4, room C has ports 5 and 6, and room D has ports 7 and 8. THERE IS NO AVAILABLE PORT IN THE COMMON LIVING AREA.

    Once you have an activated Ethernet port to use, with your computer powered off, plug your Ethernet cable into your computer and into the activated port on the wall. Start your computer up and attempt to access the Internet. If you do not have Internet access please contact the ResCom Help Desk.


    Connecting to the Wireless Network

    To connect to our campus wireless network you need to connect your device to the 'UWECwireless" network SSID. You will use the 'UWECwireless' network across all of campus including the Residence Halls.

    For specific instructions on how to connect your device view information on Wireless Networking.

    It is your responsibility to abide by this agreement and the University Computer and Network Guidelines. You must keep your registered computer updated and secure. If it becomes infected or compromised, it can be banned or removed from the network until the problem is resolved.



    Basic Troubleshooting

    If your Internet connection is not working, please try the following steps:

    • Restart your computer or device. Power it all the way down, leave it off for several seconds, and then turn it back on.
    • Check that the Ethernet cable is plugged into your requested, activated port. It should be labeled on a sticker on the wall jack.
    • Look for a "link light" on your Ethernet (network) card on your computer. If there is no light, either the network card is not configured correctly or the Ethernet cable may be bad.
    • Try using a different Ethernet cable.