Job Duties

The ResCom Help Desk is UW-Eau Claire's support team for the computing and networking infrastructure within Housing and Residence Life. ResCom Help Desk services are provided for the students and staff/faculty of Housing and Residence Life, including those living in the hotels.

This position is the first level of techical support to our users. The postition is responsible for fielding the incoming calls to determine the problem severity. At which point the problem should be solved or escalated to the next level of support. The position will also assist customers that come to the Help Desk for assistance.

This position is responsible for assisting Housing students and staff with connecting their personal computers and devices to the campus network via Ethernet and WiFi connections. Included is troubleshooting any network-related connection problems, cleaning for virus and security exploits along with spyware/malware problems. This work will be done both on-site in the office and off-site in the residence halls. This position also supports Housing's computer labs and administrative computers including routine scheduled maintenance, upgrades/repairs and troubleshooting hardware and software problems.

Knowledge and Experience

Operating system knowledge of Windows 8, 7 and XP is required. Knowledge of Mac OS 10.5 (Leopard) and higher is a plus. Employee should also have a good knowledge of UWEC campus lab software and an understanding of campus computing environments.

Must have the ability to troubleshoot computer network problems, have knowledge of computer hardware and computer security, including anti-virus and spyware removal tools. Must be highly reliable, have good verbal and written skills, get along with co-workers and have excellent customer skills. Problem solving and troubleshooting skills are crucial to the postion. Prior customer service experience is a plus. This position works directly with students.


Employees work 10-20 hours per week. ResCom Help Desk office hours are between 8:00 a.m. - 10:00 p.m MTWR, 8:00 a.m. - 5:00 p.m. Friday, and 12:00p.m. - 10:00p.m. Sunday.

How to Apply

Application is available online or at the ResCom Help Desk office(Towers South, 126b). Please return completed application to Kevin LaVoy ( or Towers 127A).

Related Links

Still need help? Please contact the ResCom Help Desk directly at (715) 855-4271 or at